Frequently Asked Questions

Live

Are HideOut events accessible?


We aim to hold HideOut events at venues that have full accessibility, as we want these shows accessible to everyone. Unfortunately, sometimes this isn’t possible. If an event is fully or partially accessible we will have it tagged in the event description with details.




Can I buy more than two tickets?


We usually like as many different people to experience the space as possible, hence our two ticket limit. However, if there's a special occasion, and you just need an extra, then shoot us a chat message or email, and we’ll see if we can arrange something for you!




I can’t make it anymore to a HideOut Gig! Can I get a refund/transfer?


Oh no! Sorry to hear you can’t make it. If you’re unable to attend the event, you can nominate a friend to go in your place! Please contact us here with their full name, email address, contact details, as well as the event details (scheduled date, and time) as soon as possible. Otherwise, in the days leading up to each event, we generally aren’t able to find someone to replace your seat/s. This is why within 72 hours of the event we aren’t able to transfer, or refund your ticket. If we did, the refund would directly impact the venues, artists, and crew involved in our events who rely on your ticket purchase to make a living. We strive to support the people that make this possible, and a refund or transfer within the above time frame would be equivalent to taking money belonging to them or future workers away. If you contact us prior to 72 hours before the event, we’re more than happy to refund or transfer your ticket. Before we do, we ask you to consider donating it to the show for the same reasons as above. In order to refund your ticket, please email us here. In order to transfer your ticket, you must meet all of the following:

  • The ticket/s must be transferred in full to one other event.
  • The ticket/s must be of equal or lesser value.
  • The ticket/s can only be transferred once.
To transfer, please send us an email explaining the reason, and the future date you wish to transfer to. If you aren’t happy with the above, and/or want to talk to us about the policy, then please contact us here.




My show was cancelled/rescheduled! Can I get a refund?


Absolutely! If a show has been cancelled, we’ll refund you within 3-5 business days. If a show has been rescheduled, then your ticket/s will be moved to the rescheduled date, and will only be refunded according to our above refund/transfer FAQ above. If you have an enquiry where Australian Consumer Law applies then please contact us by email here.





Community & Spaces

Are the community events open to non-musicians?


Sure! It might be awkward though if a session is about song writing if you’re not a musician, so please check the session and requirements, and see if it's relevant to you before purchasing a ticket. We’re looking at expanding into social sessions, and general music education for anyone, musician and music lover alike, so stay tuned!




I'm a musician and want to play! What do I do?


Yay! We're excited that you're keen. If you haven't already, we suggest filling out our artist application form so we can hear your beautiful tunes. We also suggest coming to one of our community events so you can get to know the team, and start being part of the HideOut community where you can collaborate, learn, and hang out with likeminded people. If you have any questions, feel free to contact us here.




I can’t make it anymore to a HideOut Community event! Can I get a refund/transfer?


Oh no! Sorry to hear you can’t make it. On the day of the event, we generally aren’t able to replace to find someone to replace your spot. This is why on the day of the event (from 11:59pm the day before) we aren’t able to transfer, or refund your ticket. If we did, it would directly impact the organisation and our ability to bring these spaces to you in future. However, if given some heads up, then there are a couple of options.

  • If you contact us prior to 11:59pm the day before the event, we’re able to transfer your ticket
  • If you contact us 72 hours prior to the event, we’re able to transfer, or refund your ticket.
To request a refund, please email us here mentioning your: name, event booked, and the email address you booked with. In order to transfer your ticket, you must meet all of the following:
  • The ticket’s value you transfer to must be of equal or lesser value.
  • The ticket can only be transferred once.
To transfer, please send us an email explaining the reason, and the future event you wish to transfer to. If you aren’t happy with the above, and/or want to talk to us about the policy, then please contact us here.





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We work on the traditional land of the Wurundjeri people of the Kulin nation. We acknowledge that sovereignty was never ceded and pay our respect to elders past, present and emerging.

HideOut Music - ABN: 50 982 896 500 

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